Infor HR Knowledgebase is a multi-tenant, cloud-based content management system that your organization uses to make information about Human Capital Management available to employees through a secure portal. It consists of pre-built pages and pages that your organization creates. Pages can contain text, images and links. Content can include things like health plans, parking policies, safety requirements, and anything else that is associated with Human Resources. This content is configured to reflect your organization's available plans and policies. It includes flexible navigation that enables sophisticated cross-referencing, so a user can access a piece of content from its source page and from any number of related pages. Your organization determines the user groups that have access to each page, so content can be filtered to the appropriate audience.

Note: A page is the finished product, a web page that the end user views. A document is the element that the content manager configures and edits to render the page. In other words, content managers access documents from the library, edit and configure those documents, and finally publish those documents to make the pages that the end user sees.

Infor HR Knowledgebase is best when it aligns with the standard configuration, which adopts a framework that is based on best practices learned from the implementation of hundreds of customer portals. With the standard configuration, you can customize content in a variety of ways and still benefit from the deep linking navigation that makes the portal so powerful.

With this in mind, administrators who are responsible for adding pages and configuring links should understand the basic elements of Knowledgebase portal architecture:

Element Description Actions
Document A unit of content in the content management system. A document can be an entire page or a part of a page, such as a landing page, HTML content, benefit plans, uploaded PDFs, integration links. Content editors create, configure and edit documents that are used to build the pages that the user sees.
  • create documents
  • configure documents
  • edit documents
  • publish documents
Page A portal page that is viewed portal users. A page is created in the toolset with one or more documents.
  • view
User group A collection of users, each of whom share one or more distinguishing characteristics. Portal documents are assigned to groups so that each portal user can access only specific pages based on the groups of which that user is a member.
  • write group rules to create groups
  • delete groups
  • configure group rules
Home page The page that is displayed at login. Home pages usually include widgets that link to current or frequently used content. Limited configuration
Landing page A pre-built main page, like Benefits, that has links to content pages that are related by subject. A landing page has up to nine sections in which it organizes links to relevent content pages.
  • change group access to a landing page
  • configuration of options and data items
Content page A content page displays information about a specific topic. This content can include policies, options and forms. Links on a content page can point to other content pages, landing pages, or sites outside of the portal.
  • change group access to a content page
  • add and delete content pages
  • naming content pages
  • adding and removing content areas on a page
  • changing text
  • add and remove links
Main navigation menuThe drop-down navigation menu that is accessible from any page on the site.Change the order of the landing page links within the menu.
Life Events pageA specialty page that includes links to other pages in the site. Links to each Life Events page are organized around the page's theme, like getting married or moving. Links to each Life Events page, an image, and a brief description are available in the Life Events main page.
  • change configuration and access

In addition to the tasks that are related to content organization, Knowledgebase has powerful editing, workflow, and publishing features. In most implementations, administrators will only edit content or create new content on existing pages.

These are the key content editing elements that you can use:

Element Description
Editing tools Tools for editing text, uploading and publishing images, and creating linklists and links.
Workflow You can circulate a draft of a document to one or more editors, who can review and edit it before returning it to you.
Check in and check out Any document can be checked out for editing, during which time no other administrator can edit it.
Publishing Documents can be published to a stage environment and to a live environment.