Purging a user and anonymizing data from Knowledgebase

Note: Infor employees must not purge users or user data. Only customer administrators should perform these functions.

When a user account is anonymized, the user is purged, the associated user data becomes associated with an anonymous ID and account, and the user is deleted from the user and login tables. Depending on the applications that the customer has implemented, when a user account is purged, the system checks for outstanding Case Management tickets, Onboarding tours, Total Rewards accounts, and document changes in the client content toolset. If outstanding issues exist, then the administrator is directed to the appropriate application to address the issues. When all outstanding issues have been addressed the account can be purged.

  1. Select Admin > Admin Tools.
  2. Click Users.
  3. Select a user. Make sure the Details tab is in view.
  4. Click Purge.