Adding an attachment to a case

Maximum file size for an attachment is 25 MB.
  1. Access the case.
  2. Click Notes & Attachments.
  3. Click Add > Attachment.
  4. Browse for the file.
  5. Specify this information:
    The name of the attachment that is shown on the case form when you add the attachment.
    Show to Employee
    To make the attachment visible to the employee, select Yes. This field is disabled if the case is not shown to the employee.
  6. Click Upload.
  7. Upload another attachment or close the window.