Case notes and attachments

A user who is creating a case from one of the AskHR features can attach information that can be helpful to describe the issue:
  • An employee can attach a file to the case. Maximum file size for an attachment is 25 MB.
  • A link attaches to the case to reference the page the employee was viewing.
When viewing a case later, an employee can attach more files and add notes to the case. The agents working the case can add notes and attachments that are shown to the employee.