Ending a chat

Either the employee or the agent can end a chat. When the chat channel is closed, the chat dialogue can be saved as an attachment to the case. See Attaching a chat dialogue to a case. Chat dialogues cannot be deleted.

Click End.
If the wrap up timer is enabled, then agents are unavailable to accept new chats until one of these conditions is met:
  • the timer expires
  • the agent resets the timer