Reminders

If reminders are configured for the employee's population, then agents can view and create reminders that help them manage their case loads. Reminders can include information such as contact information, notes about the case or next actions.

You can assign dates to reminders. The dates are shown in the column immediately to the right of the Reminders column. You can sort the Date column, so the cases with current reminders are prioritized to the top of the queue.