Adding time to the chat wrap up timer

If the wrap up timer is enabled, then agents are unavailable to accept new chats until one of these conditions is met:
  • the timer expires
  • the agent resets the timer

Depending on the configuration, agents can add time to the wrap up timer. When the timer is configured, a maximum number of minutes agents can add is set. Agents cannot add more than the maximum number of minutes allowed.

  1. Click the timer button..
  2. Specify the number of minutes up to the maximum minutes allowed.
  3. Click Save.