Configuring the functionality of the dashboard filter Clear button

Administrators can configure the Clear button functionality to work in any of these ways:
  • When the Clear button is activated, queue reports show open cases, with default filters applied. This enables users to limit report contents by applying default filters and by showing only open cases.
  • When the Clear button is activated, queue reports show open and closed cases, with no filters. This enables users to view all report contents instead of only data that is generated with default filters.
  1. Click Application Settings.
  2. In the Application Settings area, locate the Clear Defaults setting and specify No to enable the Clear to use default filters and to show only open cases. Or specify Yes to enable the Clear button in the queues to clear all filers, including default filters.
  3. Click Save.