Adding and editing mailboxes

  1. Select Administration > Case Management Admin.
  2. Click Email Channels.
  3. Click Adhoc Email.
  4. Click Mailboxes.
  5. Click Add or select a mailbox.
  6. Specify this information:
    Mailbox Name
    The name that displays to recipients of an ad hoc email This can be the same as the mailbox address.
    Mailbox Address
    The full address of the mailbox to which employees send an email.
    If establishing more than one mailbox, it is important to set one as the default. The default mailbox pre-populates the Email From and Reply To fields when an ad hoc email is sent.