Editing email channel error handling settings

CM setup administrators can modify error handling notifications, including carbon-copy properties.

  1. Log in as CMsetup administrator.
  2. Select Administration > Case Management Admin.
  3. Click System Lists.
  4. Click Email Channel.
  5. Select an error.
  6. Specify this information:
    This is a system-generated code that is used to reference the notification.
    Specify the name of the notification. This is displayed as the subject of the error notification.
    Specify the text that describes the error notification to the recipient.
    Notify Sender
    Set to Yes to copy the sender on the error notification.
  7. Click Update.