Cases

Service center users use cases to track employee issues. Cases are created in two ways:
  • Employees can use the AskHR module to create cases.
  • Service center users can manually create cases.
When a case has been created, service center users can modify, transfer, and close cases.
Table 1. Case Form Components
Case form information General information is collected in the case form.
Notes Service center users can add notes to a case. Other agents who service the case can view the notes. Notes can be made available to the employee, or they can be hidden
Attachments Service center users can attach files to a case. Other agents who service the case can view the attachments. Attachments can be made available to the employee, or they can be hidden.