Home
Service center support tasks and tools
Directory
Profile
Viewing an employee profile from the directory
Viewing an employee profile from the directory
Click
Directory
.
Click the name of the employee.
Side TOC
Side TOC
Service center support tasks and tools
Manager queue
Agent queue
Chat
Directory
Identifying an employee with Get Caller
Searching for a case in the directory by case number
Viewing a case from the directory
Creating a new case from the directory
Profile
Viewing an employee profile from the directory
Viewing employee notes
Adding an employee note
Dashboards
Manager chat monitor
Cases