Bulk transferring cases from the manager queue

If bulk transferring is configured for the application, then service managers can transfer multiple cases to a service group or agent. Open cases can be transferred to a single service group only if the routing manager has been configured to enable the action.

  1. Select Manager Queue.
  2. Select the cases.
  3. Click Transfer Selected.
  4. Specify this information:
    Service Group
    Specify the service group to which the cases are transferred.
    Assigned To
    Specify the individual within the service group to which the cases are assigned.
  5. Click Transfer.