Creating a work order

You create a work order to put a room out of service.

To create a work order:

  1. Select Housekeeping > Work Orders.
  2. Click New Record .
  3. Specify this information:
    Work Order
    Specify the work order description in the second field. The work order number is generated by the system.
    Room
    Specify the room number in the first field. The description of the room is filled by the system.
    Note: When a user specifies or modifies work order, the Out of Order work order must have:
    • The Inventory Start Date of the room prior to or same as the start date specified for the work order.
    • The Inventory End Date specified of the room later than or same as the end date specified for the work order.
    Property
    The property for which the work order is created. The application defaults the value to current property session.
    Work Order Template
    Select this check box to indicate that the work order is a template. When a room is assigned to a guest, the application creates a work order based on template. The Work Order Template prevents rooms from being blocked in succession, thereby providing sufficient time for the cleaning of the rooms, before the next check in.
    Work Order Status
    The work order status of the work order is Active. You cannot update the status.
  4. In the WORK ORDER DETAILS section, specify this information:
    Reason
    Specify the reason. A reason is classified as OOO (Out of Order) or OOI (Out of Inventory).
    Urgent Work Order
    Select this option if the work order is urgent. This option is informational only and is included in reporting.
    Minor
    Select this option if the work order is minor. This option can be selected only if the reason code used is classified as OOO. If selected the room can be sold during the work order.
    Start Date
    Specify the start date of the work order.
    Planned End Date
    Specify the planned end date of the work order.
    Template Days Before Stay
    The number of days the room is not assigned prior to the guest reservation.
    Template Days After Stay
    The number of days the room is on-hold for cleaning, after the guest reservation.
    Auto Complete
    If this check box is selected, and the Planned End Date is same as the Hotel Date, the work order is set to Complete by EOD. Rooms on work order maintenance is released back into general availability.
    Employee
    Select an employee to assign to the work order.
    Note
    Optionally, provide any notes about the work order.
    Out of Inventory
    This check box is informational. If the reason code is OOI the check box is selected by the system.
    Back in Service Date
    This field displays the date the room is back in service.
    Room Status
    This field displays the status that you specify in the Release Room Status field on the Manual Hold screen. If you do not specify a value in the Release Room Status field, the current room status is retained.
    Service Type
    This field displays the service type that you specify in the Release Service Type field on the Manual Hold screen. If you do not specify a value in the Release Service Type field, the current service type is retained.
  5. In the ROOM DETAILS section, this information is displayed:
    Room Type
    The room number is displayed in the first field. The room description is displayed in the second field.
    Suite Component
    This check box is selected when the room is included in a suite.
    Front Desk Status
    The current front desk status of the room.
    Housekeeping Status
    The current housekeeping status of the room.
  6. Click Save Record.
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