Adding guest messages

Add guest messages to a guest stay to record internal action requests, wake-up call requests, and voice mail notifications.
Note: This tab supports the VVIP functionality.

To add guest messages:

  1. Select Front Desk > Guest Stay > Messages.
  2. On the List View tab, select a guest stay record to work.
  3. In the Message Details section, specify this information:
    Type
    Specify the message type. Options include Guest Message, Internal Action Request, Voice Mail, or Wake Up Call.
    Note: Internal Action Request is used to send a message regarding guest stay to one of the hotel departments.
    To
    Specify the guest on the account the message is for.
    From
    Specify the name of who the message is from.
    Phone
    Specify the return phone number.
    Department
    Specify the department. This field is only available when the Type selected is Internal Action Request.
    Send Priority Clean Email
    When this is selected on a notification email is sent to housekeeping that the room blocked is a priority to clean. This field is only available when the Type selected is Internal Action Request. See Setting an arriving guests room to priority clean.
    Reminder Date/Time
    Specify reminder date/time.
    Received Date/Time
    This field is populated with the date and time the message was Saved.
  4. In the Message section, specify the information that you require. See additional details about these fields:
    Urgent
    Select this check box to flag the message as urgent.
    Returned Your Call
    Select this check box to indicate that the individual calling was returning the guest's call.
    Please Call
    Select this check box to indicate that the guest should call the person who left the message.
    Will Call Again
    Select this check box to indicate that the person leaving the message will call again.
  5. Click Save. The message is saved and the Messages list is updated.