Canceling guest reservations

To cancel a guest reservation:

  1. Select Front Desk > Guest Stay.
  2. On the List View tab, double-click the guest stay record to work with.
  3. Click Cancel. The Cancellation Reason window is displayed.
  4. Select a cancellation reason and then click OK. The guest reservation is cancelled and the Record View tab is displayed.
    Note: If a refund or cancellation penalties apply to the cancellation, a message is displayed in the message bar providing details about the status of the account.