Searching for player offers

Use the Player Value and Offers pop-up to search for offers available for a casino player who is staying at the hotel. This pop-up displays the offers that are available based on the stay dates, and player value. You can select one or more offers to apply to the guest stay. Each offer establishes a folio comp configuration item on the reservation and can be used to determine what charges and how much can be comped from the guest’s folio.

To search player offers:

  1. Select Front Desk > Guest Stay.
  2. Alternatively, select Front Desk > Guest Stay > Guest Details.
  3. Click Folio Comp Configuration
  4. Click Action > Retrieve Player offers to select marketing offers that are available to the player based on their player value.
  5. Select the player offers
    Note: 
    • The Quantity and Player Tier fields are displayed only if the value of the CMSPRTNR Install Parameter is set to PECHANGA.
    • If the value of CMSPRTNR install parameter is set to PECHANGA and user selects an offer associated with the player tier, the application:
      • Checks if an active reservation template exists for the player tier. If yes, the template details are defaulted to the reservation.
      • Creates the Folio Comp Configuration (FCC) record for all the Comp Templates associated with the Reservation Template when the reservation is saved.
      • Determines the start and end dates for the FCC records, based on the offer quantity, that indicates the number of stay days for which the offer is applicable.
    • If the value of install parameter CMSPRTNR is set to PECHANGA,
      • Specifying the Authorization code is optional.
      • The application defaults the Comp Department based on the Comp Type of the offer.
  6. Click Submit.