Creating a work order

  1. Select Housekeeping > Work Orders. The Work Order screen is displayed.
  2. Click New Record.
  3. Specify this information:
    Work Order
    The number and description of the Word Order.
    Note: By default, the application generates the number.
    Room
    The room number and description for which work order is created.
    Note: When the work order is modified, the Out of Order work order must include:
    • The Inventory Start Date of the room prior to or same as the start date specified for the work order.
    • The Inventory End Date specified of the room is after or same as the end date specified for the work order.
    Property
    The property for which the work order is created. The application defaults the value to current property session.
    Work Order Template
    Select this check box to indicate that the work order is a template. When a room is assigned to a guest, the application creates a work order based on the template. The Work Order Template prevents rooms from being blocked in succession, thereby providing sufficient time for the cleaning of the rooms, before the next check in.
    Work Order Status
    The status of the work order is set to Active. You cannot update the status.
  4. Specify this information in the Work Order Details section :
    Reason
    The reason for the work order. A reason is classified as OOO (Out of Order) or OOI (Out of Inventory).
    Urgent Work Order
    Select this check box to indicate the urgency of the work order. This option is informational only and is included in reporting.
    Minor
    Select this check box if the work order is minor. This option can be selected only if the reason code used is classified as OOO. If selected the room can be sold during the work order.
    Start Date
    The start date of the work order.
    Planned End Date
    The planned end date of the work order.
    Template Days Before Stay
    The number of days the room is not assigned prior to the guest reservation.
    Template Days After Stay
    The number of days the room is on-hold for cleaning, after the guest reservation.
    Auto Complete
    Select this check box to indicate that the Planned End Date is same as the Hotel Date, the work order is set to Complete by EOD. Rooms on work order maintenance is released back into general availability.
    Employee
    The employee assigned to the work order.
    Note
    The additional information of the work order.
    Out of Inventory
    Indicates the work order is of type OOI.
    Back in Service Date
    The date on which the room is available for service.
    Room Status
    The status specified in the Release Room Status field on the Manual Hold screen. If the Release Room Status field is blank, the current room status is displayed.
    Service Type
    The service type specified in the Release Service Type field on the Manual Hold screen. If the Release Service Type field is blank, the current service type is displayed.
  5. Review the information in the Room Details section :
    Room Type
    The details of the room type.
    Suite Component
    Indicates that the room is included in a suite.
    Front Desk Status
    The current front desk status of the room.
    Note: The application updates the status based on the Work Order that is created or removed for the room on the Hotel Date.
    Housekeeping Status
    The current housekeeping status of the room.
    Number of Beds
    The number of beds associated with the room number.
  6. Click Save Record.
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