Maintaining guest preferences

The Preferences tab is used to maintain any requests the guest may have during their stay. The request can originate from various sources such as account sales, managers, the guest, or an associate of the guest. Special requests can be notations of delivery of complimentary amenities, room locations, special facilities and more. Each Special Request code is also linked to a department that is responsible for the fulfillment of the request. Guest preferences are created on the Create and Maintain Preferences screen.