Setting an arriving guests room to priority clean

You can use the Messages tab to notify Housekeeping that the arriving guest's room is a priority to clean. This feature is typically used when a guest calls the hotel and requests an early check-in, or when a guest has a scheduled room move. Using this feature will:

  • Send a notification email to the email address or distribution list specified for the property parameter PRIORITYCLEAN.
  • Display the priority clean request on the Internal Actions Report.
  • Display the room as priority clean on the Housekeeping Assignment Report.
Note: When the room status is updated to clean, the message is set to complete and the room will no longer display on the reports. The message can also be manually set to complete.

To set an arriving guest's room as priority clean:

  1. Select Front Desk > Guest Stay.
  2. Select the arriving guest stay record and click the Messages tab.
  3. Select the Send Priority Clean Email check box.
  4. Click Save.