Maintaining guest stay records

The guest stay record is where all information regarding a guest stay is recorded. After you have created and saved a guest stay record, multiple options are available for you to perform tasks. Each option uses a separate screen or window to add additional information to the guest account. This section provides information about these screens and the steps for maintaining information in them. If the guest stay record is created by an external Best Western system, the Originating System field on the Guest Stay screen is populated with the Best Western system ID.