Generating Arrival Information Report

Use this screen to view the arrival details of the guest. The report includes the information such as guest details, amenities, room type, add-ons, rate plan and so on. You can also view the information related to the additional guest such as VIP level and relationship with the guest.

To generate the arrival information report:

  1. Select Administration > Reports > Front Desk > Front Desk > Arrival/Stay Over/Departure/In-House > Arrival Information Report.
  2. Specify this information on the Report Parameters section:
    Property
    The property code for which the report is generated. This value is defaulted.
    Note: 

    You can modify the value.

    Confirmation Number
    The unique number generated for the confirmed reservation.
    Note: 

    You can select multiple confirmation numbers.

    Group Confirmation
    The confirmation number generated for the group reservation.
    Note: 

    You can select multiple groups.

    Status
    The status of the guest for whom the report is generated.

    You can select multiple status.

    Guarantee
    The guarantee type applicable for the guest reservation.
    Note: 

    You can select multiple Guarantee types.

    Loyalty Membership Level
    The loyalty level code associated with the guest.
    Note: 

    You can select multiple loyalty level codes.

    Reward Program Type
    The internal or external reward programs that enable guests to earn points, miles, and membership benefits, based on the customer loyalty.
    Booking Agency
    The booking agency for which the report is generated.
    Organization
    The organization for which the report is generated.
    Rate Plan
    The rate plan code associated with the guest reservation.
    Note: 

    You can select multiple rate plans.

    Market Segment
    The market segment code associated with the guest reservation.
    Note: 

    You can select multiple market segment.

    Source of Business
    The source of business associated with the guest.
    Note: 

    You can select multiple source of business.

    Room Type
    The room type specified for the guest reservation.
    Note: 

    You can select multiple room types.

    Building
    The building code assigned to the room. The report only includes the rooms that match the code.
    Note: 

    You can select multiple building codes.

    Floor
    The floor code assigned to the room. The report only includes the rooms that match the code.
    Note: 

    You can select multiple floors codes.

    Wing
    The wing code configured to the room. The report only includes the rooms that match the code.
    Note: 

    You can select multiple wings codes.

    VIP
    The VIP level code associated with the guest.
    Note: 

    You can select multiple VIP level codes.

    Add-on Type
    The type of add-on items provided to the guests.
    Add-Ons
    The add-on items provided to the guests.
    Note: 

    You can select multiple add-ons.

    Preference Code
    The guest preference code that is used to identify special requests, services, or amenities that guests require during the stay.
    Note: 

    You can select multiple preference codes.

    Amenities
    The amenities that are added to the guest stay.
    Note: 
    • The report includes only the amenities with Active status.
    • The report indicates if the amenities are delivered.
  3. Set these parameters in the Report Options section:
    Include Additional Guest
    If this checkbox is selected, the report includes the details of additional guests associated with the room.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Address
    If this checkbox is selected, the report includes address of the guest as specified in the guest stay record.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Birthday
    If this checkbox is selected, the report includes the guest’s date of birth from the guest record.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Guest History
    If this checkbox is selected, the report includes the guest history which includes the information such as the lifetime revenue, lifetime nights, lifetime stays of the guests, and the last stay property.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Guest Notes
    If this checkbox is selected, the report includes the guest notes provided in the Guest Notes field of the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Notes
    If this checkbox is selected, the report includes the notes provided in the Note tab of the Guest Stay screen. The report does not include notes marked as Private.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Reservation Notes
    If this checkbox is selected, the report includes the reservation notes provided in the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Arrival/Departure Notes
    If this checkbox is selected, the report includes the notes related to the arrival and departure of the guest.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Rate Changes
    If this checkbox is selected, the report includes all the rate changes for the duration of the reservation along with the arrival information of the guest. If the checkbox is cleared, the report displays the average rate of the guest stay for the selected dates. If the first night of the guest's is before the report start date the report uses the rate from the last night of the stay.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Rooms Assigned
    If this checkbox is selected, the report includes the room numbers assigned to the guest on the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Rooms Unassigned
    If this checkbox is selected, the report includes the guest records that do not have room number assigned on the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Shares
    If this checkbox is selected, the report includes the combined guest count of all the share components.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Loyalty Membership Level
    If this checkbox is selected, the report includes the details of the loyalty level related to the guests as specified for the Guest Stay.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Add-on
    If this checkbox is selected, the report include the add-on items associated with the guest on the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include preferences
    If this checkbox is selected, the report include preferences and descriptors defined for the preference, in the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Amenities
    If this checkbox is selected, the report includes the amenities associated with the guest in the Amenities tab of the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Active Alerts/ Traces
    If this checkbox is selected, the report includes the active alerts and traces associated with the guest in the Traces tab of the Guest Stay screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Internal Actions
    If this checkbox is selected, the report includes the internal actions added to the guest account in the Message tab of the Guest Profile screen.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Include Profile Picture
    If this checkbox is selected, the report includes the profile picture of the guest from the Guest Stay screen.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Only Advance Report Posted
    If this checkbox is selected, the report includes the collection of accounts deposited by the guest, prior to the registration.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Only Zero Rates
    If this checkbox is selected, the report includes only the guest records with zero rate in the Guest Stay screen.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Show Package Rates
    If this check-box is selected, the report includes all the room amounts for which the rate is a part of a package.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Show Rates
    If this checkbox is selected, the report includes the Rates Report column.
    Note: 

    By default, this checkbox is selected. However, you can modify the value.

    Exclude Lease Guest Stays
    If this checkbox is selected, the report does not include the guest stays that have a lease defined.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Exclude Non-Lease Guest Stays
    If this checkbox is cleared, the report includes the Guest Stays without a lease.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Group By Building
    If this checkbox is selected, the report includes the records by Building groups. The grouping is sorted by Building Code and the Building Description is used for the section heading. Rooms that do not have a Building assigned are included in a No Building section of the report.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Show Last 3 Stays
    If this checkbox is selected, the report includes the last 3 stay records of the guest.
    Note: 

    By default, this checkbox is cleared. However, you can modify the value.

    Include Gender
    Select this check box to include the Service Demographic for all reservations that have the gender of the guest specified.
    Include Service and Pay Grade
    Select this check box to include the Service Demographic for all reservations that have the Service and Pay Grade value specified.
    Include Activities
    Select this check box to include the details of the activities that are associated with the guest stay.
    Note: The cancelled activities are not included.
  4. Specify the Start Date and the End Date in the Date Range section.
    Note: 

    By default, the Start Date and the End Date are set to the Hotel Date.

  5. Click Print Record.
    Note: 

    By default, the report is sorted by the guest Name.