Reservation Confirmation

This report creates confirmation letters for guest reservations in Reserved status with an arrival date within the specified date range. Confirmation letters are typically e-mailed or mailed to the guest when a reservation is made from HMS. The confirmation letter can be sent from the guest stay record, or a batch of confirmation letters can be printed from the Reports menu. The confirmation letter includes property information, correspondence information, guest details, reservation information, stay details, charges summary, stay segment details, add-ons, hotel policies, special requests, comments, billing information, transportation details, activity details, and associated reservations if being printed for an reservation coordinator.

When confirmation letters are printed from the Reports menu, you can filter by confirmation number, locale You can optionally set the specified date range to be based off the reservation date or the guest arrival date. You can optionally include guest stay records in In-House and Checked-Out statuses.

Note: 
  • When there is no data to display for special requests, comments, associated reservations, or transporation details the section headers for them will not print thereby making it possible for the confirmation letter to be printed on one page.
  • When the guest has preferences, any preference descriptors that exist for the preference code will display.
  • If the guest has a confidential rate, the rate information and deposit information will not display.
  • When a confirmation letter is printed from an associated reservation coordinator, the associated reservation section is included and includes three sections:
    • The associated reservation name.
    • A summarized list of the associated reservations summarized by arrival and departure date, then room type.
    • A list of each reservation in the set of associated reservations, including the coordinator. The coordinator reservation will be listed first and will have an asterisk in the Guest Name column. The remaining reservations are sorted by Guest Last Name.
  • The activity details for a primary guest and the participants are displayed first. The Cancelled activities are not displayed in this report.
  • When an Add On value is specified, the details of the Add On such as Total Price are displayed.
  • The confirmation letter is different for each country. You must specify the CONFIRMATIONLETTER property parameter to indicate the country for which the report is generated.
  • You can print the Confirmation letter for Portugal when the FISCAL property parameter is set to PT. You can view the additional information such as Sequential Document Number, Electronic Signature, ATCUD and QR code.