CRS Cancellation Letter

This report creates cancellation letters for guest reservations in Cancelled status with an arrival date within the specified date range. Cancellation letters are typically e-mailed or mailed to the guest when a reservation is cancelled. The cancellation letter can be sent from the guest stay record, or a batch of cancellation letters can be printed from the Reports menu. The cancellation letter includes reservation details and displays the rate quote and does not include actual charges from the folio.

When cancellation letters are printed from the Reports menu, you can filter by confirmation number and locale. You can optionally set the specified date range to be based off the cancellation date or the guest arrival date. You can optionally include guest stay records in Waitlist status.