The Stay 360 icons

You can perform these actions using the tiles as described:

Icon Description Action
Guest Stay Displays the reservation related details of the guest. The reservation details:

Rate Plan: The rate plan associated with the guest stay.

Meal Plan: The meal plan selected by the guest.
Note: 

The meal plan indicator is displayed, if multiple meal plans are specified on the Guest Stay screen.

Non-Room Bundle: The group of the non-room items selected by the guest during the stay. The non-room item includes meal plans, chargeable specials, or package items.
Note: 

The non-room bundle indicator is displayed, if multiple non room bundles are specified on the Guest Stay screen.

F&B Discount: The food and beverage discount linked to the guest stay.

  • Click the icon to view the Guest Stay screen. For more information, see Guest Stay
  • Change the status of the reservation. For more information, see Reservation status.
  • Change the room number of a guest. For more information, see Assigning a guest room.
    Note: 
    • If the Do Not Move checkbox is selected for the guest stay record, a padlock symbol is displayed near the room number. This indicates that the Guest should not be moved to another room.
    • If you specify a reason in the Do Not Move Reason field on the Guest Stay screen, you can view the reason description when you rest the pointer on the padlock symbol.
  • Click Check-In option to print coupons / Coupon Page.
    Note: 
    • The user can print the coupons, if the Property Parameter AUTOPRINTCOUPON is selected in the Parameter screen.
    • The Coupon tab indicates coupon availability for the guest stay record.

You can review the description of the F&B discount when you rest your pointer on the F&B discount icon.

You can view the pin number of the room for the Guest Stay, which is generated by the key generation system.

amenities_icon Displays the details of the amenities with Active status that are associated with the reservation. Click the icon to view the Amenities related information. For more information, see Adding Amenities to Guest Stay
guest Displays the guest information linked to the reservation.

The guest information includes:

Card Number: The card number provided while creating a guest stay record.

Loyalty Level: The Loyalty Level specified for the guest in the Guest Stay form.

Guest Image: The guest image associated with the guest profile is defaulted in this section of the screen. The guest image is uploaded on the Guest Profile screen using the Image Update option.

Guest Opt-in: This check box is selected to indicate the guest consent.

Auto Email Folio: Indicates that the folio is automatically emailed to the guest after the check-out.

  • Click the icon to view the Guest Stay screen. For more information, see Guest Stay.
  • Click the guest name to view the Guest Profile screen. For more information, see Guest Profiles.
  • You can print or email folio, activity, pro forma, cancellation, related details of the guest.
  • You can use the Screen Designer mode to view the guest details such as Gender, Service and Rank specified on the Guest Stay screen.
  • You can access the incognito Guest Profile Summary Card only if the incognito authorization is available.
external communication Displays the external confirmation details linked to the reservation. Click the icon to view the Guest Stay screen. For more information, see Guest Stay.
stay details Displays the summary of past stays and revenue information linked to the guest profile.
association The details related to the source of business such as channel, market segment, booking agency linked to the guest reservation are displayed.
  • Click the icon to view the Guest Stay screen. For more information, see Guest Stay
  • Click the Group name to view the Group Booking screen. For more information, see Group booking overview
  • Click the Booking Agency name to view the Booking Agency Screen. For more information, see Booking Agency Profiles
preferences The preferences linked to the guest are displayed. Click the icon to view the Guest Stay screen. For more information, see Guest Preferences.
notes The notes linked to the reservation are displayed. Click the icon to view the Notes screen. For more information, see Adding guest notes
stay_coupon The coupons issued to the guests and additional guests for a hotel reservation are displayed. This tile supports the VVIP functionality. Click the icon to view the Coupons screen. For more information, see Adding Coupons to guest.

An icon is displayed for guests with a VIP code. You can click vipcodeicon to view the code.

folio Thefolio folio details linked to the reservation are displayed.
  • Click the icon to view the Folio Wizard screen. For more information, see Folio Wizard.
  • You can also view the payment authorization and folio settlement details.
    Note: The Settlement Type can be Cash, Credit Card, Check and so on.
    For more information, see:
  • You can print or email folio, activity, pro forma, cancellation, related details of the guest.
  • You can also view the Deposit Schedule icon if Guarantee Type is set to Deposit.
tax invoicing The tax invoice related details are displayed. Click the icon to view the Tax Invoicing tab of the Guest Stay screen.
You can click the print icon(Print) icon to display the Print/E-mail Tax Invoice window and print the selected invoice(s). The Tax Invoice field must be specified to print the selected invoice(s). The property parameter SIGNATURECAPTUREINVOICE must not be selected.
Note: If property parameter SIGNATURECAPTUREINVOICE is selected the Signature Capture window is displayed.

You can click the emailicon (email) icon to display the Print/E-mail Tax Invoice window and email the selected invoice(s) to the specified email address. The Tax Invoice and E-mail Address fields must be specified to send the selected invoice(s).

add ons The add-on to the reservation are displayed. Click the icon to view the Add-Ons screen. For more information, see Adding add-ons to the guest stay

Click the Item Code to view the details of the add-ons (Non-Room Bundle or Meal Plan).

auto transfer The auto transfer related details are displayed. Click the icon to view the Auto Transfer tab of the Guest Stay screen. For more information, see Creating auto transfers.
additional guests The additional guests linked to the reservation are displayed.

You can view the additional guest information:

Player Number: The player identification number assigned by the integrated casino management system.

Player Rank: The player rank code. If the property parameter CMSINTG is selected, the Casino Management System (CMS) integration is enabled. The player rank code determines the notes quoted by Casino Management System (CMS).

Arrival Date/ Departure Date: The arrival and departure dates of the additional guest.

The Passport Number is masked if the value of the property parameter MASKPASSPORTIDNUMBER is set to ID.

Click the icon to view the Guest Details tab of the Guest Stay screen. For more information, see Adding additional guests to a guest stay record
shares The shares related to the reservation are displayed. Click the icon to view the Share tab of the Guest Stay screen. For more information, see Removing a guest from a share.
associate reservation The associated reservation name linked to the reservation are displayed. This includes the arrival, departure, room and status details of the associated reservation:

Associated Reservation Name: The name of the guest, who is the associated reservation coordinator.

Confirmation Number: A unique number generated for the confirmed reservation.

Click the icon to view the Associated Reservations tab of the Guest Stay screen. For more information, see Associated Reservations

Select the confirmation number to default the guest stay details on the Stay 360 screen. The associated reservation tile data is also updated.

Note: 

This option is disabled if the property parameter VVIP is selected.

traces The trace linked to the reservation are displayed. Click the icon to view the Traces screen. For more information, see Adding a trace, alert, or locator to a guest stay
message The messages linked to the reservation are displayed. Click the icon to view the Messages screen. For more information, see Viewing message details
activities The activities linked to the reservation are displayed. Click the icon to view the Activity Booking List screen. For more information, see Using the Activity Booking List.