Using the confirmation screen

  1. Select Call Center from the menu. The Call Center screen is displayed..
  2. Create a new reservation.
    Note: 
    • You can also click the guest reservation record on the Recent Reservations widget.
    • You cannot edit a reservation with Waitlist status. However, you can cancel the reservation on the Confirmation screen.
  3. 3. Click Wrap Up in the shopping cart. The Wrap Up screen is displayed.
  4. Select Submit to confirm the reservation details. The reservation is saved, and the Confirmation screen is displayed.
  5. Click New Reservation to create another reservation without completing the call. The landing page is displayed.
  6. Click Copy Reservation to replicate the existing reservation data. After confirmation, the Guarantee & Deposit screen is displayed.
    • The details such as guest information, property, stay dates and rate plan, and the credit card token of the original reservation are copied.
    • You cannot modify the copied details except for guest information.
  7. Click End to complete the call.