Configuring online guest experience

  1. Select Administration > Property > Setup > Online Guest Experience Configuration.
    The Online Guest Experience Configuration screen is displayed.
  2. Specify this information in the Check-In Configuration section:
    Note: 
    • You can use these tags to customize the guest name on the invite letters:
      • :NameSuffix
      • :NameTitle
      • :FirstName
      • :MiddleInitial
      • :LastName
      • :SecondLastName
    • You must not copy text from another source.
    • You can select the View Source option to view the HTML markup. However, you must not modify the HTML.
    • :NameSuffix
    • :NameTitle
    • :FirstName
    • :MiddleInitial
    • :LastName
    • :SecondLastName
    • The letter does not include the images of the location map, phone, or email if the property address, phone number and email are not configured for the property.
    • If an active address with the same country code as of the property is not defined in the Address Configuration screen, then the letter includes the default property address.
    Header Image URL
    The default image URL that is included in the header of the Online Check-in App and the invite letter.
    Note: 

    The recommended image size is 800px x 200px.

    Footer Image URL
    The default image URL to be included in the footer of the Online Check-in App and the invite letter.
    Note: 

    The recommended image size is 800px x 200px.

    Recommendation-1 Image URL
    The URL for the recommendation image is displayed on the check-in confirmation page of the App.
    Note: 

    The recommended image size is 355px x 150px.

    Recommendation-1 Image Navigate To URL
    The URL that navigates from the Recommendation Image on the check-in confirmation page of the App.
    Online Check-in App URL Text
    The URL that links the text to the Check-in App.
    Guest Details Page Information Text
    The instruction of the guest that is displayed on the online check-in guest details page.
    Restrict VIP
    The code and description of the VIP level. The confirmation mail is not sent to the guest stays that are associated with the selected VIP level.
    Note: You can select multiple VIP levels.
    Restrict Loyalty
    The code and description of the Loyalty level. The confirmation mail is not sent to the guest stays that are associated with the selected Loyalty level.
    Note: You can select multiple Loyalty levels.
    Online Check-in Letter Signature Text
    The text that is included as part of the signature of the guest.
    Online Check-in Letter Subject
    The text of the subject line that is defaulted on the invite letter in the App.
    Online Check-in Letter Email body
    The default text of the email sent to the guest for the check-in.
    Note: The text can include a maximum of 4000 characters.
    Online Terms and Conditions URL
    The URL that can be used for online check-in. The link also displays the text related to the terms and conditions for online check-in.
    Check-in Confirmation Letter Subject
    The default text for the subject line of the letter confirming the check-in.
    Check-in Confirmation Letter Email Body
    The default text for the letter confirming the check-in.
    Check-in Confirmation Letter Signature Text
    The text included as a signature in the confirmation letter.
    Note: The text can include a maximum of 4000 characters.
    Online Check-in Invite VIP
    Select this check box to send the invite letter to the VIP guests.
    Online Check-in Invite Loyalty
    Select this check box to send the invite letter to Loyalty guests.
    Guest Details Page Information Text
    The information of the guest that is displayed on the Guest Details screen of the Online Check-in.
    Guest Stay Defined Traces
    Displays the list of Guest Stay traces from the Defined Traces screen. The selected traces are associated with the guest stay on successful completion of online check-in.
  3. Specify this information in the Check-Out Configuration section:
    Header Image URL
    The default image URL to be included in the header of the App and the invite letter.
    Note: 

    The recommended image size is 800px x 200px.

    Footer Image URL
    The default image to be included in the footer of the App and the invite letter.
    Note: 

    The recommended image size is 800px x 200px.

    Recommendation-1 Image URL
    The URL for the recommendation image is displayed on the check-out confirmation page of the App.
    Note: 

    The recommended image size is 355px x 150px.

    Recommendation-1 Image Navigate To URL
    The URL that navigates from the Recommendation Image on the check-out confirmation page of the App.
    Online Check-out App URL Text
    The URL that links the text to the Check-out App.
    Online Check-out Letter Signature Text
    The text that is included as part of the signature of the guest.
    Online Check-out Letter Subject
    The text of the subject line that is defaulted on the invite letter in the App.
    Online Check-out Letter Email Body
    The default text of the email is sent to the guest for the check-out.
    Guest Stay Defined Traces
    Displays the list of Guest Stay traces from the Defined Traces screen. The selected traces are associated with the guest stay on successful completion of online check-out.
  4. Specify this information in the Guest Portal Configuration section to configure an invite letter for the guest:
    Guest Portal Background Image URL
    The default URL for the background image which is displayed on the Guest Portal.
    Note: The recommended image size is 355px x 150px.
    Guest Portal Logo Image URL
    The default URL for the logo displayed on the Guest Portal.
    Letter Header Image URL
    The default URL for the header image included in the invite letter.
    Letter Footer Image URL
    The default URL for the footer image included in the invite letter.
    Guest Portal Letter Email Body
    The default text of the email included in the invite letter.
    Guest Portal Letter Subject
    The default text for the subject line included in the invite letter.
    Guest Portal Letter App URL Text
    The default text on the invite letter with hyperlink to the Guest Portal Letter App.
    Guest Portal Letter Signature Text
    The default text included in the signature section of the invite letter.
    Send Guest Portal Letter
    Select this check box to send the Check-in Invite letter to the guest from the Guest Portal when the Reservation status is set to In-House on any one of these screens:
    • The Check In screen
    • The Guest Stay screen
    • The Stay 360 screen
    • Online Check In Confirmation Page
    Login URL
    The URL of the Login screen for the Online Guest Experience.
    Note: By default, the application displays the URL. You cannot change the URL.
    Active Days Prior to Arrival
    The number of days the URL is active for use before the guest arrives in the hotel.
    Active Days After Departure
    The number of days the URL is active for use after the guest departs from the hotel.
  5. Click Save.