Merging the conflict items in the Revenue Center

Use the Merge Conflict tab to resolve the conflict that occurs at the local Revenue Centre after the Master Item merge process.

The conflict occurs when the Parent item and Child item that have been merged as part of the Master Merge process, belong to the same Revenue Center.

The barcode of the Child item is added to the barcode of the Parent item. After the Merge process, the details of the Child item are no longer available at the Revenue Center, and the status of the Child item is set to Inactive.
Note: You cannot undo the merge process.

Example:

A Merge conflict record, ‘Parent’ item (Cheeseburger with Fries and Cheese as Modifier Groups) and ‘Child’ item (Cheese Burger with Fries as Modifier Groups) is available in the local Revenue Center.

  • Scenario 1: You can remove the Child item (Cheese Burger) and add the barcode to the Barcode field of the Parent item (Cheeseburger). The Modifier Group and Modifier Options are associated with the Parent item (Cheeseburger).
  • Scenario 2: You can remove the Parent item (Cheeseburger) and add the barcode to the Barcode field of the Child item (Cheese Burger). The Modifier Group and Modifier Options are removed and moved to the Unassociated side of the Modifier Options.

To merge:

  1. Select Revenue Centers > Revenue Centers > Merge Conflict tab.
  2. Select a record in the detail section.
  3. Set these options in the Merge Conflict Details section:
    Master Merge
    The option for the merging of the master (parent) item. Possible options:
    • Merge From
    • Merge To
    Note: The details of the master (parent) item are populated in the subsequent fields.
    Local Merge
    The option for the merging of the child item. Possible options:
    • Merge From
    • Merge To
    Note: The details of the child item are populated in the subsequent fields.
  4. Click Save.
    Note: The Merge Conflict record is no longer displayed in the detail section.