Generating room keys

Select Front Desk > Guest Stay.

On the List View tab, double-click the guest stay record to work with.

Click Generate Room Key. The Generate Keys page is displayed showing the guest details for the selected guest.

Note: You must generate a key for the guest to complete the guest check-in if Registration Card Required at Check-In is selected for your property as a part of the property configuration.

Specify this information in the Key Details section:

Arrival Date

The arrival date of the guest.

Arrival Time

Select the arrival time of the guest.

Departure Date

The departure date of the guest.

Note: If a value is specified in the Back to Back Reservations field on the Guest Stay screen, the departure date of the last reservation in the sequence is populated in this field. This date is used as expiration date for the room key.

Departure Time

Select the time the guest will be departing.

Number of Keys

Specify the number of keys the guest will need during their stay.

Key Operation

Indicates the action (New or Update or Add) that is performed on the room keys.

Note: The room key is added when the Attempt Copy First check box is selected on the Room Key Configuration screen.

Single Use Key

Select to indicate that the key is to be used for a single use only.

Key Cutter

Select the device that will generate the key.

Manual Keys

The number keys that are generated manually for the reservation.

Note:

The Support Manually Generated Keys check box on the Room Key Configuration screen must be selected.
You must specify the values for Arrival Time, Departure Time and Key Cutter fields.

Click Save. The keys are generated.

Note:

You can also deactivate the room keys for the existing guest reservation using De-activate option from the Room Key icon of the Action menu on the Guest Stay screen. You can deactivate a key only if a room is assigned.