Assigning rooms to housekeepers

You can use the Assignment tab to assign individual or multiple rooms to a housekeeper. Rooms can be assigned regardless of the housekeeping status or cleaning schedule.

Employee Summary: The following information is displayed for each employee:

  • Name: The name of the housekeeping employee.
  • Total Rooms: The total number of rooms assigned to each employee.
  • Total Points: The employee's total workload measured in points.
  • Points Adjustment: You can specify the room points that must be adjusted for each building, wing and floor. The value that you specify in this field is added to the value in the Room Points field. This cumulative value is factored to calculate the Employee Total Points, which is then used to allocate assignments for the employees selected as available.
  • Rooms Adjustment: You can specify the number of rooms that must be adjusted for each building, wing and floor. The value that you specify in this field is added to the value in the Total Rooms field. This cumulative value is factored to calculate the Employee Total Rooms, which is then used to allocate assignments for the employees selected as available.
  • Housekeeping Rank: The housekeeper's rank. Rooms are sorted then assigned to housekeepers in the order of their rank starting with lowest number to the highest number.

You can also view this information in Employee Summary that is populated from Infor WFM:

  • Employee ID: The ID of the housekeeping employee.
  • Scheduled Date: The date on which employee is scheduled to work.
  • Shift Start: The start time of the shift.
  • Shift End: The end time of the shift.
  • Break Start: The start time of the shift break.
  • Break End: The end time of the shift break.
  • Job/Position: The designation of the employee. For example, if the position of the housekeeping employee is Housekeeping Room Attendant and the property code is 206, the 206 Housekeeping Room Attendant text is displayed.
  • Job/Position Long Description: The description of the designation.
  • TMP Scheduled Team: The name of the temporary team to which the employee is scheduled for the shift. The name of the temporary team to which the employee is assigned.
  • TMP Home Team: The name of the temporary team to which the employee is assigned.
Note: The values in the WFM fields are populated using the WORKFORCEMANAGEMENTJOB scheduled job. See, Workforce Management Schedule Import Job.

Room information: The following information is displayed for each room:

  • Room and Room Type fields.
  • Room Status, Housekeeping Status, Room Points, and Last Cleaned fields are view only and display values updated from the Housekeeping Room Status screen.
  • The Service Type, Points Adjustment and Employee Assigned fields which can be updated by the user.
  • The Pre-registered check box is selected by the system to indicate that the room is blocked for a reservation that is in Pre-registered status.
  • The VIP, Next Arrival Time, Next Arrival Date, Arrival Date, Guest First Name, and Guest Last Name are view only and display values from guest stays either in-house, or arrivals pre-blocked for the room.
    Note: The List view of this screen combines the NRG and Last Name field and displays the guest name based on this merge. For Example: If the Last Name of the NRG guest is Smith, the list view displays NRG smith in the Last Name column.
  • The tab displays the VVIP guest name details based on the VVIP functionality.

To assign rooms to a housekeeper:

  1. Select Housekeeping > Housekeeping Assignments.
  2. Select the room or rooms to assign to the selected housekeeping employee.
  3. Right-click and select Update Field.
  4. In the first field, select Employee Assigned and then perform one of these tasks:
    • In the New Value field, select the name of the housekeeping employee.
    • Select the Set Value to Null check box.
  5. Click Submit.
  6. Click Close.