HMS Call Center parameters

Table 1. List of call center parameters
Parameter	Description	Type	Default Values
RATESHOP	Controls the options available for the users to select Rates and Room Types for different stay dates. Possible values: SingleRate: Users can select a rate plan and a room type for the entire stay day. MultipleRates: Users can select only one Room Type but different Rates for different stay dates. MultipleRoomTypes: Users can select different Rates and Room Types for different stay dates.	Text	MultipleRates
ENABLEADVDEPBUTTON	Indicates if Charge Deposit link with a due amount must be displayed after a reservation is confirmed. Note: This parameter is applicable only if the Guarantee Type field is set to Credit Card on the Guarantee & Deposit screen.	Text	Never
RATESHOPWEEKEND	Determines which days of the week can be highlighted on the Rateshop screen. Values representing days: 1 = Monday 2 = Tuesday 3 = Wednesday 4= Thursday 5= Friday 6 = Saturday 7= Sunday Note: The values are comma-separated.	Text	6,7
RATESHOPBYDAY	Indicates if the rates can be yielded and displayed by day.	Flag	Unchecked
SECONDCURRENCYSHOWN	The default currency used in the Rate Shop when the currency code is not passed by the calling screen.	Text
EXTORGLOOKUP	Determines the option used to search organizational profiles. Possible values: External: Allows both internal and external search. Force External: Allows search using the external system, only.	Text
EXTBALOOKUP	Determines the option used to search booking agency profiles. Possible values: External: Allows internal and external search. Force External: Allows search using the external system only.	Text
EXTERNALCRMCONFIGURED	Select this parameter to enable the searching of profiles using the external CRM system.	Flag	Unchecked
FORCEGUESTPROFILELOOKUP	Determines the option used to search guest profiles before creating a new guest profile. Possible values: External: Profiles are searched using an external CRM. Internal: Profiles are searched within HMS Central. Blank: Search is optional.	Text
HIDEGUESTSTAYLINK	If this check box is selected, the Guest Stay option is not displayed in the header section on the Call Center screen.	Flag	Unchecked
CMSENABLED	Select this check box to enable comp and player-related fields on the Rate Details screen.	Flag
TRACKTURNDOWN	If this check box is selected, the Turndown Reason window is displayed. You must specify the reason for turning down a reservation before ending the call.	Flag	True

RATESHOP

Controls the options available for the users to select Rates and Room Types for different stay dates. Possible values:

SingleRate: Users can select a rate plan and a room type for the entire stay day.
MultipleRates: Users can select only one Room Type but different Rates for different stay dates.
MultipleRoomTypes: Users can select different Rates and Room Types for different stay dates.

Text

MultipleRates

ENABLEADVDEPBUTTON

Indicates if Charge Deposit link with a due amount must be displayed after a reservation is confirmed.

Note: This parameter is applicable only if the Guarantee Type field is set to Credit Card on the Guarantee & Deposit screen.

Text

Never

RATESHOPWEEKEND

Determines which days of the week can be highlighted on the Rateshop screen. Values representing days:

1 = Monday
2 = Tuesday
3 = Wednesday
4= Thursday
5= Friday
6 = Saturday
7= Sunday

Note: The values are comma-separated.

Text

6,7

RATESHOPBYDAY

Indicates if the rates can be yielded and displayed by day.

Flag

Unchecked

SECONDCURRENCYSHOWN

The default currency used in the Rate Shop when the currency code is not passed by the calling screen.

Text

EXTORGLOOKUP

Determines the option used to search organizational profiles. Possible values:

External: Allows both internal and external search.
Force External: Allows search using the external system, only.

Text

EXTBALOOKUP

Determines the option used to search booking agency profiles. Possible values:

External: Allows internal and external search.
Force External: Allows search using the external system only.

Text

EXTERNALCRMCONFIGURED

Select this parameter to enable the searching of profiles using the external CRM system.

Flag

Unchecked

FORCEGUESTPROFILELOOKUP

Determines the option used to search guest profiles before creating a new guest profile. Possible values:

External: Profiles are searched using an external CRM.
Internal: Profiles are searched within HMS Central.
Blank: Search is optional.

Text

HIDEGUESTSTAYLINK

If this check box is selected, the Guest Stay option is not displayed in the header section on the Call Center screen.

Flag

Unchecked

CMSENABLED

Select this check box to enable comp and player-related fields on the Rate Details screen.

Flag

TRACKTURNDOWN

If this check box is selected, the Turndown Reason window is displayed. You must specify the reason for turning down a reservation before ending the call.

Flag

True