Using the Guarantee & Deposit screen

Select Call Center from the menu. The Call Center screen is displayed.

Create a new reservation. The Guarantee & Deposit screen is displayed.

Note: For an existing reservation, you can click the guest reservation record on the widget.

Set the Guarantee Type field to Guarantee method.

Note:

The Guarantee Method must be active and configured in HMS.
The Guarantee Policy defined for the property indicate which Guarantee Method is allowed for reservation.
The options are available based on the method allowed for the selected policy. The application uses this sequence to apply the filter:
- Group Guarantee Policy
- Room Type Guarantee Policy
- Rate/Package Plan Guarantee Policy
- Property Guarantee Policy

Click +Add to include credit card details in the Add Guarantee window.

Note:

The credit card details are defaulted for a group booking when credit card is configured for the Delegate Guarantee.
The Deposit Due Date and Deposit Amount fields are displayed when Advance Deposit is applicable for the reservation.
When a deposit is due, the Deposit Due Now field with amount due is displayed only if:
- The TAXINVATPAYMENT and ADTAXINV property parameter is set to False and
- The ITALYDEPOSIT property parameter is not specified.
When the deposit amount is posted, the received amount is displayed.
You can use the Charge Deposit option on the Confirmation screen to post the deposit that is due. This option is displayed only if the ENABLEADVDEPBUTTON property parameter is set to Always, the Guarantee Type field is set to Credit Card.

Review the booking policy information in the Policies section.

Note: The policy information is displayed based on the selected Guarantee Method.

Review the information in the Wrap Up and Confirmation screen.

Note: When the deposit amount is posted, the received amount is displayed on the Guarantee & Deposit, Wrap Up and the Confirmation screens.