Generating the Lost Business report

  1. Select Administration > Reports > Front Desk > Lost Business Report. The Lost Business Report screen is displayed.
  2. Specify this information in the Report Parameters section:
    Property
    The property code for which the report is generated.
    Note: You can modify the value.
    User
    The ID and description of the user.
    Lost Business Reason
    The code of the business reason for the failed guest stay reservation.
    Market Segment
    The code of the Market Segment for which the records are included in the report.
    Note:  You can select multiple Market Segment.
    Rate Plan
    The code of the rate plans.
    Note:  You can select multiple rate plans.
    Room Type
    The code of the room type.
    Date Options
    Report View
    The view of the report. Possible options:
    • Detail View: displays organization information grouped by transient and group business and includes the individual records that make up the transient and group business.
    • Summary View: displays organization information grouped by transient and group business.
  3. Specify this information in the Report Options section:
    Show Parameter page
    Select this checkbox to print the parameters that you used to generate the report.
  4. Specify the sort order in the Sort By section to generate the report. You can sort the report by Arrival Date, Lost Business Date, Lost Business Reason or Market Segment.
  5. Specify the Start Date and End Date fields in the Date Range section.
    Note:  By default, the Start Date and End Date fields are set to the current Hotel Date.
  6. Click Print. The report is generated and printed.