Updating the folio reference
- Select Administration > Account Update. The Account Update screen is displayed.
- Click the Folio tab
- Select the record(s) from the list of folios.
- Click Actions > Folio Update. The Folio Update screen is displayed.
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Specify this information in the Folio Details section:
- Support Ticket
- The reference ID of the support ticket raised by the customer.
- Package Reference
- The identification number of the package associated with the Rate Plan.
- POS Reference
- The identification number associated with POS transactions.
- Originating Charge Reference Number
- The identification number of the tax, such as Additional
Tax and Inclusive Tax.Note: The value must be same as Charge Reference Number of Tax.
- Append Comment
- The additional information related to the support ticket.
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Click Submit. The application
updates the tax data which is displayed in the Folio Details section of
the Folio tab.
Note: This functionality helps to avoid the repetitive execution of scripts.