Canceling reservations

To cancel a reservation:

  1. Select Front Desk > Guest Stay.
  2. On the List View tab, double-click the guest stay record to work with.
  3. Click Cancel. The Cancellation Reason window is displayed.
    Note: 
    • For Portugal, you can print the reservation cancellation letter for a guest only if the confirmation letter or any other guest related document has been printed.
    • The FISCAL property parameter must be set to PT.
  4. Select a cancellation reason and then click OK. The guest reservation is canceled and the Record View tab is displayed.