Manual Hold

You can use the Manual Hold functionality to put a room on hold based on any specific reason without reserving the room.

You can use the Manual Hold functionality to:

• Put a room on hold for reasons such for showcasing the room to a potential client starting at current or future date.
• Specify the duration of room hold.
• Modify or to deactivate existing room hold.
• Select a building, wing, floor or range of rooms on manual hold.

The following are the important features of the manual hold functionality:

• You can assign a manual room hold based on any reason. The default is the hotel date and the duration is one day.
• You can change the hold start date to a future start date.
• You can change duration of the room hold by changing the end date.
• You can deactivate an existing room hold. When a manual room hold is deactivated, the room will be available for assignment or check-in.
• You can select a building or a wing and place all rooms in that building or wing on manual hold at the same time.
• You can select a range of floors or rooms and place all rooms in that range on manual hold at the same time.
• Room hold does not affect availability count; however, the room is not available to be assigned for reservation or check-in.
• You cannot put a room on a manual hold for the dates included in a lease if the room is blocked on a lease that is in Definite status.
• You can change the release room status and release service type.
• The housekeeping status for the room is retained as it is during manual hold and after release in case you do not specify any value in the Release Room Status field. For example, If the room is vacant clean at the start of manual hold, the room will still have a status of vacant clean when it goes back into general availability at the end of manual hold.
• You can change the housekeeping status for the room without affecting the status of the room hold.
• Room hold will not affect occupancy report.
• EOD deactivates a room hold when the room hold end date is same as the hotel date before the date is rolled over by EOD.