Adding preferences to a guest profile

Add preferences to a guest profile to maintain any requests and preferential accommodations or amenities the guest may have during their stay. Preferences can be added individually or you can add multiple preferences at once.

Guest preference codes that are available for selection will include those configured as global, those associated to the property's brand, and those specified as property preferences. See Configuring guest preference codes and Adding property preferences.

To add preferences to a guest profile:

Select Profiles > Guest Profiles.
On the List View tab, select a guest profile and click the Preferences tab.
In the Preference Details section, specify the information that you require. See additional details about these fields:

Property

The property defaults to the current property. You can specify another property to filter the available preferences for that property. Only properties available to the user will display for selection.

Preference

Specify the preference. The Preference Code and Description is populated. Department, Category, and Status field values will default from the Preference.

Descriptor

If a preference exists that is configured with descriptors this field will be required. Specify a descriptor.
Note:
If a Guest Preference has a Descriptor marked as Default, the Descriptor is defaulted to the Descriptor field when the Guest Preference is added. The User can accept the Default Descriptor or select a different Descriptor.

Descriptor Details

If a preference is added with a descriptor you can optionally specify descriptor details.
Click Save.

Note: To delete a preference from a guest profile, select the preference from the list and click Remove Record and then Save.