Creating a guest profile

External ID

This field is display only and contains an external guest profile reference number if the guest profile originated in another system.

Last Name

Specify the last name of the guest. This field contains a guest directory look up.

Alternate First Name

Specify an alternate first name of the guest.

Alternate Middle Name

Specify an alternate middle name of the guest.

Alternate Last Name

Specify an alternate last name of the guest.

Alternate Title

Specify an alternate title of the guest.

Alternate Suffix

Specify an alternate suffix of the guest.

Codice Fiscale(Tax code)

A unique identification number for the guest from Italy.

Note: 

• The value is included in Tax Invoice if the Company Tax ID is not applicable.
• In case, the automatically calculated Codice Fiscale (Tax code) does not match with the guest information, you must select the Manual Codice Fiscale check box to specify the Codice Fiscale value manually
• The Tax ID is required when the ITALYCODICEFISCALE property parameter is set to COUNTRY, and the country of the guest is Italy. Else, the nationality of the guest is considered.

Manual Codice Fiscale

Select this check box to specify the Codice Fiscale value, manually in case the automatically calculated Codice Fiscale (Tax code) does not match with the guest information.

Note: You must set the FISCAL property parameter to IT.

Address Type

Specify the address type. This field is required when an address has been specified in the address fields.

Residence Type Code

Select the type of the residence to which the guest belongs. Possible values:

• Foreigner
• Resident in European Union
• Spanish Resident

Auto Email Folio

Select to indicate the folio should automatically be sent to the email address specified upon check out.

Email Marketing Opt-In

Select to indicate the guest agrees to receive marketing emails.

Guest Opt-In

Select these check boxes based on the guest’s consent in the Registration card..

Note: 

• The existing reservation information associated with the Guest Profile ID is updated, if the guest status is Reserved, Pre-Register, In-House, or Waitlist.
• The guest details are deleted from the Contact Details tab when the contact information is deleted from the Guest Profile screen.

VIP Status

Specify the guest's VIP status. VIP status codes are created as part of the Global Code configuration.

Personal Number

The unique identification number of the guest.

Tax ID

Specify the tax ID.

Tax Status

Specify the tax status of the guest. If a group or profile (guest, organization, or booking agency) is added to the guest stay, the system will update the tax status with the group's or profile's tax status. If a group or multiple profiles are being added, the tax status of the group or first profile added will be used. If a tax status is copied from a profile that is not valid for the property, a message will display indicating the tax status should be updated with a valid tax status for the property or removed. Once the tax status is set on a guest stay, the system will not update it.

Room Cleaning Time

Specify the guest's desired room cleaning time.

Turndown Service Time

Specify the guest's desired turndown service time.

Player Number

The player identification number as assigned by an integrated casino management system.

Player Rank

Specify the player rank. If the property parameter CMSINTG is selected, the Casino Management System (CMS) integration is enabled. If the CMS is enabled, the rates are quoted by the system based on player rank code.

NRG

If this checkbox is selected, the guest is identified as Non Registered Guest for the Hotel.

The guest is checked in with the prefix NRG.

Note: 

• The information related to this guest is not disclosed to the users.
• The Guest Profile screen can be displayed in both List View and Record View.

  The list view is displayed based on the Search Dataspy available (such as Last Name, First Name, Alternate First Name and others) in the filter dropdown of the screen.

  The List view combines the NRG and Last Name field and displays the guest name based on this merge.

  For Example: If the Last Name of the NRG guest is Smith, the list view displays NRG smith in the Last Name column.

Folio Comp Configuration

Use this option to configure the items that are comped by the system when the items are posted to the guest folio.

Note: 

• This option is enabled only if:
  • The Property Parameter is set to CMSINTG.
  • The Install Parameter CMSPRTNR is set to CAESARS.
  • An Account is associated with the Guest Profile.
• You can use this option only if a player number is associated with the guest profile.

VVIP

If this checkbox is selected, the guest is identified as a VVIP(Very Very Important Person) guest. See VVIP functionality.

e-Invoicing Partner

If this check box is selected, the electronic invoicing platform is applicable.

e-Invoicing Partner ID

A unique identification code to identify the e-Invoicing Partner.

Note: This field is enabled only if e-Invoicing Partner check box is selected.

Incognito

Select to indicate that the guest should be listed under an alias to remain incognito. Selecting Incognito will flag the First Name, Middle Name, and Last Name fields, highlighting them in red, and the Alias First Name, Alias Middle Name, and Alias Last Name fields are enabled. The alias name will be what displays as the guest name on guest screens and on any reports or forms.

See About social media fields .

Based on the user authorizations as explained in the VVIP field, the guest records are displayed or viewed as “*****”. These fields are displayed as “*****” if the user is not a VVIP authorized one:

• First Name

• Last Name

• Second Last Name

• Room

• Locator

• Extension