Changing the reservation in CRS

Use the Change Reservation feature to modify existing reservations in the CRS.

To change a reservation in CRS:

  1. Select Call Center > Central Reservation.
  2. Click . The Search Reservation screen is displayed.
  3. Enter the search criteria for the guest reservation to change.
  4. Select the reservation to change and click Modify.
  5. Modify the guest reservation as necessary.

    See Creating a reservation in the Central Reservation System (CRS) and Creating guest reservations.

  6. Click Wrap Up.
  7. Click Confirm. A Confirmation Number is assigned to the reservation and the Confirmation Page is displayed.
  8. Specify this information:
    Confirmation Header
    Specify the header to add to the confirmation message.
    Confirmation Footer
    Specify the footer to add to the confirmation message.
    Email
    Select the type of email for the message, either Alternate or Primary, and then enter the actual email address in the adjacent field.
  9. Click Add. The email address is added to the confirmation list. Add additional email addresses as necessary.
  10. Select the checkbox adjacent to each of the email addresses to which to send the confirmation.
  11. Select the Language in which to generate the confirmation message.
  12. Click Confirm to Email. An email message is sent to the selected addresses and a confirmation message is displayed.
  13. Click Ok. The Confirmation Page is displayed.
  14. Click Done. The modified reservation is updated, the call is automatically ended, and the Central Reservation screen is displayed.
    Note: Click Change Reservation to modify the reservation before confirmation. You can also click Associate Reservation to create an associated reservation for the guest without actually completing the reservation.