Creating shares

Create shares on the Shares tab of the Guest Stay screen by adding guests who are sharing the room to a guest stay reservation . You can also click Rate Details to view rate details for the guest stay share. Refer to Viewing guest stay rate details.

Note: After saving a share, click Go to the Guest Stay Screen as necessary to open the Record View tab and review or update the guest stay record for the selected sharer.

To add a guest stay share:

  1. Select Front Desk > Guest Stay.
  2. Select a guest stay record on the List View tab, and click Share tab.
  3. Specify this information on the Share with Details section:
    External Share ID
    A share ID from another reservation system as necessary.
    Primary
    Select to indicate that the selected guests is the primary account in the share. Only one guest can be designated as primary for a share.
    Share Rate
    Select to include the guest in the rate percentage distribution for the share. Share rate is selected by default. Unselecting Share Rate will clear the specified Share Percent and will not include the guest in the distribution of the costs based on the share percentages.
    Share Percent
    The percentage of the cost of the share to be assigned to the selected guest.
  4. In the Stay section, specify this information:
    Arrival Date
    Specify the date on which the guest will be arriving as a part of the share. By default, the hotel date and the day of the week is displayed.
    Nights
    Specify the number of nights the guest will be staying as a part of the share.
    Departure Date
    Specify the date on which the guest will be departing. The default date is the hotel date + 1 day. The day of the week is also displayed.
    External Reference
    Specify any external reference information from another reservation system as necessary.
    Do Not Move
    Select to indicate that the share should not be moved to another room.
    Tax Exempt
    Specify the tax exempt status for the guest.
    Source of Business
    Specify the source of business. Your options are based on codes created as Source of Business on the Maintain Global Codes page.
  5. In the Guest section, specify this information:
    ID
    Specify the identification document provided.
    Service
    Specify the branch of the armed forces to which the guest belongs to. For example, Air Force, Navy, Army and so on. This field is used by US Military only.
    NRG
    Specify the rank of the guest. This field is used by US Military only.
    Note: 
    • The information related to this guest is not disclosed.
    • The List view of this tab combines the NRG and Last Name field and displays the guest name based on this merge. For Example: If the Last Name of the NRG guest is Smith, the list view displays NRG smith in the Last Name column
    NRG
    If this checkbox is selected, the additional guest is identified as Non Registered Guest for the Hotel.
    Incognito
    Select this check box to display the alias name and not the primary name.
    Pay Grade
    Specify the pay grade of the guest. This field is used by US Military only.
    Rating
    Specify the guest rating. The guests are limited to room types within their rating. This field is used by US Military only.
  6. In the Guarantee section, specify this information:
    Guarantee Type
    Specify the guarantee type. The selection of the Guarantee Type automatically populates the Deposit Due Date and Deposit Amount. The Deposit Received is populated from the advance deposit amount received by the property.
    Card Type
    Specify the card type. Click Search to search for an existing credit card associated with the guest. If an existing credit card is found, the Card Number, Expiration Date, Name on Card, and Owner are automatically populated. If one is not found, specify the following:
    Save to Profile
    Select to save this guarantee information to the guest profile.
  7. Click Save. The Share Summary is updated with the share information.
    In some cases, a confirmation message is displayed in the message bar clarifying an aspect of the guest stay share asking you whether to continue. Click Yes to continue with the operation and close the message bar, or click No to cancel the operation. The VVIP functionality is applied to this tab of Guest Stay screen for the selected records.