Working with guest stay action buttons
On the Record View tab of the Guest Stay screen, a number of buttons are displayed that provide quick access to basic guest stay functions. You can hover over an icon to view a description of its meaning. This table provides descriptions of each button.
Note: Many of the guest stay action buttons are also accessible in the Share With Details section on the Shares tab of the Guest Stay screen.
Button | Function |
---|---|
Duplicate Reservation: Creates identical copy of the selected reservation. Refer to Duplicating guest reservations. | |
Check-in: Initiates the check-in process for the guest. Refer to Checking in a guest from a guest reservation. | |
Check-out: Initiates the check-out process for the guest. Refer to Checking out a guest from a guest reservation. | |
Cancel reservation: Cancels the guest reservation. Refer to Canceling guest reservations. | |
Displays print options for guest forms such as registration cards, folios, activities, and pro forma. Refer to Printing a guest folioand Printing a guest registration card. | |
Email documents: Opens the Email Documents window to send documents to guests on demand. Refer to Emailing documents. | |
Generate room key: Opens the Generate Keys page, enabling you to generate keys
for the guest. Refer to Generating room keys. Note: The icon is
displayed in the menu only when the Key Vendor Direct Interface
check box is selected on the Room Key
Configuration screen. See, Managing the guest keys
|
|
Room assignment: Opens the Room Assignment page, enabling you to assign a room for the guest stay and guest stay shares. Refer to Assigning a guest room. | |
Rate details: Opens the Rate Details window, enabling you to view rate detail information for the guest stay and guest stay shares. Refer to Viewing guest stay rate details. | |
Stay wizard: Opens the Stay Wizard window, enabling you to apply room, room type, rate plan, and rate adjustments and changes to a guest stay or guest stay share. Refer to Modifying guest stay reservations using the stay wizard. | |
Activity: Opens the Activity Booking List page, displaying the booked activities linked to the guest stay. Refer to Using the Activity Booking List. | |
Add-Ons: Opens the Add-Ons page, enabling you to upgrade a guest stay with add-ons such as meal plans, additional items, packages, and bundles to the guest reservation. Refer to Upgrading a guest stay with an add-on. | |
Advance posting: Enables you to post the anticipated room and package charges at the beginning of the stay, rather than waiting for EOD to post them. | |
Lease upgrade: Opens the Lease Upgrade page. | |
Guest search: Opens the Guest Search page, enabling you to search for a guest profile internally, or within an external CRM system. Refer to Searching for a guest profile. | |
Rate Split: Opens the Rate Split screen from the Share With Details on the Shares tab, enabling you to enter a rate split method and rate percentages for guest stay shares. Refer to Splitting rates for shares. | |
Search: Opens the Credit Cards screen when entering Guarantee information, enabling you to select a credit card to use as the guarantee method for the guest stay. | |
Modify: Enables you to edit the credit card information when entering or updating Guarantee information on a guest stay record. | |
New: Enables you to enter a new credit card to use as the Guarantee method on a guest stay record. | |
Copy From Guarantee: Copies the guarantee method to the settlement details for the guest stay. | |
CRM Guest Details | CRM Guest Details: If the property parameter GETCRMDETAILS check box is selected, and the Managed Profile ID field on the Guest Profile page has a value, the button is enabled. Click the button to obtain additional stay and revenue details from a CRM. The Managed Profile ID field contains a value when HMS is exchanging guest profiles with a partner system and that partner has sent the profile to HMS. |