Understanding guest stay flags
On the Record View tab of the Guest Stay screen, a number of icons are displayed in the Flags section of the record header that indicate special status or information about the guest. You can hover over an icon to view a description of its meaning. This table provides descriptions of each icon and their meaning.
Flag | Description |
---|---|
Indicates that the guest is restricted. Guests, organization, and booking agency profiles can be restricted for individual or all properties to warn against further bookings. | |
Indicates the profile is a linked profile. | |
Indicates that the guest is a VIP. VIP Status is configured on a guest profile. | |
Indicates that the guest is a loyalty member. Loyalty programs are internal rewards programs associated with hotels and hotel chains. Loyalty programs are configured on the guest profile. | |
Indicates that the guest is a rewards member. Rewards programs are associated with affiliated external partners. Rewards programs are configured on the guest profile. | |
Indicates that the guest room consists of multiple rooms, such as a multi-room suite. | |
Indicates that the guest room is shared by multiple guests. Shares enable different guests to pay separately, to divide charges associated with the guest stay between them, and to check-in and check-out separately. | |
Indicates that there are undelivered messages on the guest reservation. | |
Indicates that there are guest preferences on the guest reservation. | |
Indicates that there are notes on the guest reservation. | |
Indicates that the guest resguest reservation is associated with a booking agency. | |
Indicates that the guest reservation is associated with a group. | |
Indicates that the guest reservation is associated with an organization. | |
Indicates that the guest account is associated with an accounts receivable (A/R) accounts. A/R accounts are used for customers such as companies, groups, and individuals who frequently use the property. During guest stays, charges are accrued to the A/R account, and the charges are later billed to the account holder for payment. | |
Indicates that information is present for a reservation. | |
Indicates that add-on is present for the reservation. | |
Indicates that the rate is confidential and will not print on guest forms or front desk reports. | |
Indicates that you can post the charges for the entire duration of guest stay in advance. | |
Indicates that the guest reservation has trace locator information. | |
Indicates that the status of the room assigned to the guest is Dirty and Vacant. | |
Indicates that the status of the room assigned to the guest is Clean and Vacant. | |
Indicates that the status of the room assigned to the guest is Occupied. |