Personalizing KPIs

The Start Center displays key performance indicators (KPIs) and their scores for users. KPIs are user-defined parameters that measure productivity or efficiency associated with processes and/or work order-related activities. The system displays an icon on the Start Center for each KPI that enables users to view the status of their work environment with respect to the KPIs specific to their job, as well as the current score for each KPI.

After defining KPIs, grant users access to the KPIs. KPIs can either be user-group specific or public. Public KPIs can be displayed for all users. Define system privileges for users to personalize their Start Center to display KPIs based on their preferences.

Caution:

After personalizing the KPIs, the system administrator must start the KPI driver to enable the system to recalculate KPI scores based on the specified interval for each KPI.

To personalize your company’s KPI images, replace the default images provided by the system. KPI images are stored in the following location on the application server:

For Jboss installations: APP_HOME/jboss/shared/deploy/web.war/images/default