Setting up e-mail viewer for messenger

Use the E-mail Viewer page to view all e-mails sent from database, to ensure proper delivery and to troubleshoot problems with messenger. The system displays all the sent messages including ones that encountered error messages.

To view the e-mails:

  1. Select Administration > E-Mail Messenger > E-mail Viewer.
  2. Select the record for which you want to view the e-mail.
  3. Specify this information:
    Date
    The system displays the date the e-mail was initiated.
    E-mail Record
    The system displays a code identifying the e-mail record.
    E-mail Template
    The system displays the e-mail template.
    E-mail Recipients
    The system displays the list of e-mail recipients.
    Error
    Indicates that an error occurred while sending the e-mail.
    Sent
    Indicates that the system successfully sent the e-mail.
    E-mail Body
    The system displays the composed message.
    Error Message
    The system displays the error that the e-mail message encountered.