Automatic turndown assignments

You can use the Auto Assignment tab to automatically allocate turndown assignments to available housekeeping employees. Turndown assignments are allocated based on factors such as occupancy, room status, cleaning status, location, guest VIP status, and turndown requests on guest stay records.

The process to assign turndown rooms will assume that the Housekeeping staff has finished cleaning rooms and will automatically uncheck all housekeeping statuses, uncheck the Preserve Current Assignments checkbox, and disable the Points per Housekeeper field.

The Housekeeping Assignment Report can be printed from this page by clicking Actions, then selecting Print. When printed from this screen the report will show assignments for all employees.

To automatically allocate the turndown assignments:

Select Housekeeping > Housekeeping Assignment.
Click the Auto Assignment tab.
Select the employees who are available to carry out the housekeeping assignments. The system also displays the total number of rooms assigned to each employee and the employee's total workload measured in points. You can also rank the housekeepers in order to assign rooms. Rooms are sorted then assigned to housekeepers in the order of their rank starting with lowest number to the highest number.
In the Assignment Details section, you can optionally specify this information fby Building, Wing, Floor, and Section for the rooms selected:

Sort Priority

Specify the sort order for the following, based on which the rooms are selected for housekeeping assignments.

Points Adjustment

You can specify the room points that must be adjusted for each building, wing and floor. The value that you specify in this field is added to the value in the Room Points field. This cumulative value is factored to calculate the Employee Total Points, which is then used to allocate assignments for the employees selected as available.

Rooms Adjustment

You can specify the number of rooms that must be adjusted for each building, wing and floor. The value that you specify in this field is added to the value in the Total Rooms field. This cumulative value is factored to calculate the Employee Total Rooms, which is then used to allocate assignments for the employees that are available.
In the Assignment Options section, specify this information:
Turndown Options

Specify the status of the rooms that you want to assign to housekeeping. When you select VIP Only, the system includes in-house guests that are VIPs. When you select Turndown Request, the system includes in-house guests that have requested turn down service.

Room Range
Specify the values for the following:
- Lower Room: Specify the highest housekeeping sort order. When this is not specified the lowest room in the range is the room with the lowest housekeeping sort order.
- Higher Room: Specify the lowest housekeeping sort order. When this value is not specified, the highest room in the range is the room with the highest housekeeping sort order.
Other Options

Specify the value for Rooms per Housekeeper: Specify the maximum number of rooms that must be assigned to one housekeeping employee.
Click Actions, then select Auto Assign to start the turndown assignment process.