Creating a group reservation using call center screen

  1. Open Call Center landing page.
    Note: You must define the group booking using HMS Group Booking screen before creating a reservation.
  2. Select the group booking in the Group field for the reservation.
    Note: 
    • By default, the properties for the group are populated in the Properties and the respective Property cards are displayed on the landing page.
    • You can click View Details to open the Group Booking screen.
  3. Select the guest stay date in the Dates field.
    Note: 
    • Minimum one of the stay dates must overlap with the group booking dates.
    • By default, the application displays the dates of the selected group booking.
  4. Click Rate Details to select the rate associated with the selected group.
    Note: The application applies the Auto Transfer Rule to the reservation if ATR is associated with the selected group booking.
  5. Click Update Stay.
  6. Click Complete to proceed with reservation process. The first screen in the Navigation pane is displayed.
  7. Specify the required details on the Guarantee & Deposit, Preferences, Note, Experiences, or Associate Guests tabs of the Navigation pane.
    Note: The application defaults the group booking details defined on the Group Booking screen.
  8. Click Wrap Up to confirm the booking.
  9. Click Submit to reserve the booking and retrieve the confirmation number.
  10. Click End to complete the call.
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