The Stay 360 icons

Rate Plan: The rate plan associated with the guest stay.

F&B Discount: The food and beverage discount linked to the guest stay.

• Click the icon to view the Guest Stay screen. For more information, see Guest Stay
• Change the status of the reservation. For more information, see Reservation status.
• Change the room number of a guest and view the assigned keys for a room. For more information, see Assigning a guest room, Generating room keys.
  Note: 

  • If the Do Not Move checkbox is selected for the guest stay record, a padlock symbol is displayed near the room number. This indicates that the Guest should not be moved to another room.
  • If you specify a reason in the Do Not Move Reason field on the Guest Stay screen, you can view the reason description when you rest the pointer on the padlock symbol.
  • If the Key Vendor Direct Interface check box is enabled on the Room Key Configuration screen, the Manage Guest Keys window is displayed when you click the Manage Guest Keys icon. See, Managing the guest keys.
• Click Check-In option to print coupons / Coupon Page.
  Note: 

  • The user can print the coupons, if the Property Parameter AUTOPRINTCOUPON is selected in the Parameter screen.
  • The Coupon tab indicates coupon availability for the guest stay record.

You can review the description of the F&B discount when you rest your pointer on the F&B discount icon.

You can view the pin number of the room for the Guest Stay, which is generated by the key generation system.

The guest information includes:

Card Number: The card number provided while creating a guest stay record.

Loyalty Level: The Loyalty Level specified for the guest in the Guest Stay form.

Guest Image: The guest image associated with the guest profile is defaulted in this section of the screen. The guest image is uploaded on the Guest Profile screen using the Image Update option.

Guest Opt-in: This check box is selected to indicate the guest consent.

Auto Email Folio: Indicates that the folio is automatically emailed to the guest after the check-out.

• Click the icon to view the Guest Stay screen. For more information, see Guest Stay.
• Click the guest name to view the Guest Profile screen. For more information, see Guest Profiles.
• You can print or email folio, activity, pro forma, cancellation, related details of the guest.
• For Portugal, you can print a reservation cancellation letter for a guest only if a confirmation letter or any other guest related document has been printed.
• You can use the Screen Designer mode to view the guest details such as Gender, Service and Rank specified on the Guest Stay screen.
• You can access the incognito Guest Profile Summary Card only if the incognito authorization is available.

• Click the icon to view the Guest Stay screen. For more information, see Guest Stay
• Click the Rate Plan code to view the name and the description of the rate plan.
• You can also view the rate and lease rate details for the guest. For more information, see:
  • Viewing lease rate details
  • Viewing guest stay rate details

• Click the icon to view the Guest Stay screen. For more information, see Guest Stay
• Click the Group name to view the Group Booking screen. For more information, see Group booking overview
• Click the Booking Agency name to view the Booking Agency Screen. For more information, see Booking Agency Profiles

An icon is displayed for guests with a VIP code. You can click to view the code.

• Click the icon to view the Folio Wizard screen. For more information, see Folio Wizard.
• You can also view the payment authorization and folio settlement details.
  Note: The Settlement Type can be Cash, Credit Card, Check and so on.
  For more information, see:
  • Payment card authorizations
  • Working with folios
  • Posting Folio Balance
• You can print or email folio, activity, pro forma, cancellation, related details of the guest.
• You can also view the Deposit Schedule icon if Guarantee Type is set to Deposit.

You can click the (Print) icon to display the Print/E-mail Tax Invoice window and print the selected invoice(s). The Tax Invoice field must be specified to print the selected invoice(s). The property parameter SIGNATURECAPTUREINVOICE must not be selected.

Note: If property parameter SIGNATURECAPTUREINVOICE is selected the Signature Capture window is displayed.

You can click the (email) icon to display the Print/E-mail Tax Invoice window and email the selected invoice(s) to the specified email address. The Tax Invoice and E-mail Address fields must be specified to send the selected invoice(s).

Click the Item Code to view the details of the add-ons (Non-Room Bundle or Meal Plan).

You can view the additional guest information:

Player Number: The player identification number assigned by the integrated casino management system.

Player Rank: The player rank code. If the property parameter CMSINTG is selected, the Casino Management System (CMS) integration is enabled. The player rank code determines the notes quoted by Casino Management System (CMS).

Arrival Date/ Departure Date: The arrival and departure dates of the additional guest.

The Passport Number is masked if the value of the property parameter MASKPASSPORTIDNUMBER is set to ID.

Associated Reservation Name: The name of the guest, who is the associated reservation coordinator.

Confirmation Number: A unique number generated for the confirmed reservation.

Select the confirmation number to default the guest stay details on the Stay 360 screen. The associated reservation tile data is also updated.