Enabling a call center parameter

  1. Select Administration > Call Center Setup > Call Center Parameters. The Call Center Parameters screen is displayed.
  2. Select the parameter in the dataspy. The details are displayed on the Record View tab.
  3. Review this information:
    Parameter Code
    The unique code of the call center parameter.
    Description
    The text to describe the usage of the parameter.
    Parameter Type
    The type of parameter.
  4. Specify a valid value in the Parameter Value field. This field is displayed based on the selected parameter type. Parameter Types:
    • Text Parameter: The text field is used to specify text value.
    • Numeric Parameter: The field is used to specify a numeric value.
    • Flag Parameter: The check box is displayed to enable the parameter.
    Note: The application selects the Is Default Value check box when the default value is specified for the parameter.
  5. Click Save.
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