Configuring folio comp

Use the screen to configure items that are automatically comped by the system when charges are posted to the folio. Comp item can be in the form of an individual transaction code or a comp template.

To configure comp folio:

  1. Select Front Desk > Guest Stay.
    Note: 

    You can also access this screen from Profile > Guest Profile.

  2. Click Folio Comp Configuration
  3. Specify this information:
    Priority
    The numeric value used to set a sequence order based on which the comp configuration records are prioritized.
    Admin Comp Type
    The player or non-player related comp, initiated by a user with administrator role. The possible values are:
    • Administrative Comp
    • Executive Comp
    • Non-Decrementing Player Comp
    • Service Recovery Comp
    Note: 
    • The Offer Type, Offer Name, Offer ID, Transaction ID, Charge to Player Bank, Player Bank Balance, Bank Type, Prize code fields are disabled.
    • Specifying Casino Player is optional when you set the Admin Comp Type to:
      • Administrative Comp or
      • Executive Comp or
      • Service Recovery Comp
    Casino Player
    The casino player who generally is the primary guest. You can change the value.
    Note: 
    • This field applies the VVIP functionality for disabling the VVIP guests details if the user is not VVIP authorized. See VVIP functionality
    • When you select a different casino player the application clears the defaulted fields such as, Allow Comps on Departure Date, Offer ID, etc.
    Comp Template
    The comp template that contains the transaction codes that can be comped by the system.
    Transaction Code
    The transaction code that must be comped by the system.
    Note: The application displays the The transaction code is not allowed to be comped, message if the Comp Authorizer adds un-compable transaction codes.
    Start Date
    The date beginning which the folio charges are comped by the system.
    End Date
    The date after which the folio charges are not comped by the system.
    Max Comp Amount
    The maximum amount that can be comped by the system.
    Max Quantity
    The maximum quantity of the comp items that can be comped by the system.
    Note: 
    • This field is cleared if the Max Comp Amount field is specified or populated.
    • If the Offer ID is specified by the user or populated by the system and the Install Parameter CMSPRTNR is set to Caesars, this field is enabled and optional.
    Apply At Checkout
    If this check box is selected, the Folio Comp Configuration records are not considered for auto comping when a matching charge is posted to the account. The user can apply these records on demand by selecting this checkbox to apply comps, or when the guest checks out. The application uses these records to apply comps to matching charges on the folio. This delays the comping action for the next scheduled time.
    Allow Comps on Departure Date
    If this check box is selected, the application checks the Folio Comp Configuration records. When the posting date is same as the Departure date and the End Date the comp is voided.
    Non Comp Offer

    If this check box is selected, the folio comp configuration records do not comp the charges posted to the account, but are required to redeem the charges with the partner system.

    Note: Non-Comp offers are redeemed when the guest checks in.
    .
    Offer ID
    The profile ID of the organization or the guest stay availing the comp charges.
    Offer Group ID
    The Group ID of the organization or the guest stay availing the comp charges.
    Authorization Code
    The authorization code. The system verifies if the authorization code is valid for an active authorizer or not.
    Comp Notes
    The information related to the details of the user who approves the comp. This field is displayed only when the comp authorizer is not the same as the person who approves the comp. A user is assigned a number of limited comps (the maximum comps) the user can approve. However, the user can approve more comps if this permission is provided by the assigned authorizer.
    Comp Reason
    The reason for applying comp charges to a guest stay reservation.
    Note: This code is created using the Global Transaction screen.
    Comp Redemption type
    Indicates the type of redeeming the folio comp configuration record at a given point of time. The options are:
    1. Single Use Comp: The comp is redeemed after the first use and can’t be used again for additional charges.
    2. Per Stay Comp: The comp can be used multiple times as needed during the guest stay, up to the max comp amount. The comp is redeemed when the guest checks out.
    3. Per Day Comp: The comp can be used to comp multiple charges up to the max comp amount per day. The comp is redeemed when the guest checks out.
    4. Unlimited Comp: There is no limit to the amount of times the comp can be used during the stay. The comp is redeemed when the guest checks out.
    Prize Code
    Select the Global Code Comp Prize Code for the comp folio.
    Note: 
    • The prize code must be selected for a discretionary comp.
    Status
    Select Active to use the folio configuration setup.
  4. Click Action > Retrieve Player Banks to select a bank to which the comps must be charged. The Retrieve Player Banks window is displayed.
    Note: The list of player banks available is listed in the Retrieve Player Banks field based on the value specified in the HIDEDISCCOMPBANK property parameter on the Parameter tab of the Property Configuration screen.
  5. Click Action > Retrieve Player offers to select marketing offers that are available to the player based on their player value.
    Note: 
    • The Offer Details screen displays the list of the billing profiles linked to the offer. The billing profile includes the Profile code, Description and the Billing Profile type.
    • The Profile code and the Description are displayed based on the selected Billing Profile Type.
  6. Click Submit to save the record.
    Note: 
    • When the user selects a comp template and the install parameter CMSPRTNR is set to Caesar, the following fields are defaulted from the selected comp template:
      • Authorization Code
      • Max Comp Amount
      • Max Quantity
      • Comp Redemption Type
      • Allow Comps on Departure Date
    • You cannot redeem the comps if the install parameter CMSPRTNR is set to ARISTOCRAT or OASISLOYALTY and the property parameter CMSAUTOSETTLE is selected.
    • If the value of install parameter CMSPRTNR is set to PECHANGA,
      • Specifying the Authorization code is optional.
      • The application defaults the Comp Department based on the Comp Type of the offer.
    • You cannot modify these values.
    • The application sets the Folio Comp Configuration record to In active status when a Folio Comp Configuration offer is not used.
    • When the install parameter is set to other than PECHANGA , any one of these values must be specified:
      • player bank
      • Offer
      • administrative comp
      • comp slip
    • For IGT player bank requirement, if the Property Parameter CMSPRTNR is set to INTLGAMETECH:
      • The user can select multiple transactions from the comp list..
      • The application automatically issues and settles each comp transaction based on the selected bank and configured transaction code.
      • The error is displayed if the process fails.