Using the Guarantee & Deposit screen

Select Call Center from the menu. The Call Center screen is displayed.

Create a new reservation. The Guarantee & Deposit screen is displayed.

Note: For an existing reservation, you can click the guest reservation record on the widget.

Set the Guarantee Type field to Guarantee method.

Note:

The Guarantee Method must be active and configured in HMS.
The Guarantee Policy defined for the property indicate which Guarantee Method is allowed for reservation.
The options are available based on the method allowed for the selected policy. The application uses this sequence to apply the filter:
- Group Guarantee Policy
- Room Type Guarantee Policy
- Rate/Package Plan Guarantee Policy
- Property Guarantee Policy

Click +Add to include credit card details in the Add Guarantee window.

Note: The credit card details are defaulted for a group booking when credit card is configured for the Delegate Guarantee.

Click Deposit Schedule to view the rule and details related to advance deposit schedule.

Note: The Deposit Due Date and Deposit Amount are displayed when Advance Deposit is applicable for the reservation.

Review the booking policy information in the Policies section.

Note: The policy information is displayed based on the selected Guarantee Method.

Review the information in the Wrap Up and Confirmation screen.

Note: When the deposit amount is posted, the received amount is displayed on the Guarantee & Deposit, Wrap Up and the Confirmation screens.